Scanotel

To create a new Automation, go to Automations, select Create, and complete the form.

Automation Name: This can be anything you want, but it’s recommended to use something descriptive and related to the Automation. This field is editable, so you can update it anytime.

Text Message: This is the content of the Automation and what will be sent to the guest. You can personalize it using the following keys: <code>{name}</code>, <code>{arrive_date}</code>, <code>{depart_date}</code>.

Status: You can disable Automations from sending if needed. When an Automation is disabled, it will no longer send to guests.

- Automation Name: This can be anything you want, but it’s recommended to use something descriptive and related to the Automation. This field is editable, so you can update it anytime.
- Text Message: This is the content of the Automation and what will be sent to the guest. You can personalize it using the following keys: <code>{name}</code>, <code>{arrive_date}</code>, <code>{depart_date}</code>.
- Status: You can disable Automations from sending if needed. When an Automation is disabled, it will no longer send to guests.

Criteria: you can select to send this message to:

- Customers Arriving In:
- Customers Arrived:
- Customers Departing In: 
- Customers Departed:

Days: This is the day value that relates to the Criteria, for example:

- Customers Arriving In 1 Day
  - This will send the automation to all guests with an arrival date in 1 day
- Customers Arrived 1 Day
  - This will send the automation to all guests who arrived 1 day ago
- Customers Departing In 1 day
  - This will send the automation to all guests departing in 1 day
- Customers Departed 1 day
  - This will send the automation to all guests who departed 1 day ago

Time: This is the time you want to the send the automation to all of the guests based on the criteria you have set.

- Criteria: you can select to send this message to: 
 - Customers Arriving In:
 - Customers Arrived:
 - Customers Departing In: 
 - Customers Departed:
- Days: This is the day value that relates to the Criteria, for example: 
 - Customers Arriving In 1 Day
 - This will send the automation to all guests with an arrival date in 1 day
 - Customers Arrived 1 Day
 - This will send the automation to all guests who arrived 1 day ago
 - Customers Departing In 1 day
 - This will send the automation to all guests departing in 1 day
 - Customers Departed 1 day
 - This will send the automation to all guests who departed 1 day ago
- Time: This is the time you want to the send the automation to all of the guests based on the criteria you have set.

It's important to note, if you have a PMS integration with Scanotel, we will automatically refresh your contact list with the latest information from your PMS before sending the automation. 