In today’s digital age, respecting customer privacy is paramount, especially in the hospitality industry where personal touch and trust are key. Scanotel provides robust tools for managing how automated communications are handled with each contact in your database, ensuring compliance with privacy laws and guest preferences. This guide explains the contact privacy settings in Scanotel, detailing how to enable or disable them and the implications of each setting.
Overview of Contact Privacy Settings
In Scanotel, contact privacy settings allow you to control whether automated messages are sent to individual contacts. The primary function of these settings is to respect guests' preferences regarding whether they wish to receive automated communications such as reminders, and promotional messages.
Enabling and Disabling Contact Privacy Settings
Step 1: Accessing Contact Information
Log into your Scanotel account and navigate to the ‘Contacts’ section from the dashboard.
Find the contact you need to edit by using the search functionality or browsing through your contact list.
Select Edit to view detailed information.
Step 2: Modifying Privacy Settings
In the contact’s profile, locate the section or toggle labeled ‘Privacy’
You will see an option to Opt In or Opt Out.
To disable automations: Switch the toggle to ‘Opt Out’. This action should be taken when a contact has indicated that they do not wish to receive automated communications.
To enable automations: Ensure it is set to ’Opt In'. Use this setting for contacts who have opted in to receive communications.
Step 3: Save Changes
After adjusting the privacy settings, click ‘Save’ to ensure the changes are applied.
Implications of Disabling Contact Privacy Settings
When privacy settings are set to disabled for a contact:
Automated Messages Blocked: Scanotel will automatically block any automated communications from being sent to the contact. This includes all forms of auto-generated texts that are part of your operational workflows.
Manual Communications Unaffected: It’s important to note that disabling automated messages does not prevent manual communications. You can still send individual, personalised messages to the contact as needed, provided these do not violate any privacy laws.
Best Practices for Managing Contact Privacy Settings
Clear Opt-In Procedures: Always ensure you have clear consent from guests to send them automated messages. Consent should be freely given, specific, informed, and unambiguous.
Educate Your Team: Make sure all team members understand the importance of these settings and how to adjust them correctly.
Conclusion
Properly managing contact privacy settings in Scanotel not only ensures compliance with legal standards but also builds trust with your guests by respecting their communication preferences. By empowering your guests with the choice to opt-in or opt-out of automated messages, you enhance their experience and uphold the integrity of your service. Remember, a guest’s preference should guide how you engage with them, making privacy settings a critical aspect of your guest relationship management strategy.