Welcome to Scanotel! We’re excited to help you streamline your guest communication. Here’s how to get started, from creating your account to setting up your first text message automation.
Step 1: Sign Up and Enjoy a Free Trial
1. Create Your Account
Sign up at https://www.scanotel.com/register
2. Start Your 31-Day Free Trial
Once your account is activated, you automatically receive a 31-day free trial, giving you full access to all features without any charge.
Step 2: Assign Your Business Mobile Number
1. Navigate to Settings
Log in to your account and go to the settings page
2. Assign a Personal Mobile Number
Select your business’s mobile number. This number will be used for all outgoing & incoming texts to your guests.
Remember, this is a one-time action; once set, the number cannot be changed in the future.
Step 3: Import or Input Guest Mobile Numbers
1. Prepare Your Guest List
You can add your guests' mobile numbers to the platform either by importing an Excel file or by manually entering them.
2. Import via Excel
Navigate to the ‘Guests’ section and select ‘Import’.
Upload your Excel file containing your guests' mobile numbers and follow the prompts to complete the import.
You can download the import template from the bottom of this page.
3. Manually Input Numbers
Alternatively, you can manually add guest numbers by selecting ‘Add New Guest’ and filling in the necessary details.
Step 4: Set Up Text Message Automations and Templates
1. Create Text Message Templates
Go to the Templates
Click on ‘Create Template’ to design custom text messages for various guest interactions like booking confirmations, reminders, and greetings.
2. Automate Text Messaging
Set up automations by selecting ‘Automations’.
Define the triggers and conditions under which your messages will be automatically sent to guests, ensuring timely and efficient communication.
Support and Assistance
1. Help Centre
For more detailed guides and FAQs, visit our Help Centre.
2. Contact Customer Service
If you need further assistance, our customer service team is available via email, phone, or live chat.
Congratulations on setting up your Scanotel account! With your business number set and messaging automations ready, you’re all set to enhance guest experience effortlessly. Make the most out of your 31-day free trial to explore all that Scanotel has to offer.